The current terms of service document are available on this website. North Locksmith (UK) Limited (“North Locksmith”) website.

Important Notice

This is the official website of North Locksmith, located in the Henley Building, Newtown Road, Henley on the Thames; the business offers expert, highly trained auto locksmiths.

We will try our best to reply to questions promptly emailed to us from you; however, at our discretion, you may not respond to such inquiries. The answers and questions don’t create a contractual relationship between us, and North Locksmith does not assume any contractual liability for our response.

The website provides general information, and its contents are intended for information only. It is not intended to provide professional advice and should not be relied upon as the case. At the same time, North Locksmith makes the best efforts possible to guarantee that the information on this website is accurate and current. However, nothing on this site should be taken to be professional guidance. We do not accept any responsibility for any actions taken based on the content contained on this site.

By accessing this site, you acknowledge that you did not rely on any information. If you need advice on particular issues, please contact us or one of our affiliates before making any decision in response to the comments posted on this website.

Internet Trading and Conditions

By accessing this website, the North Locksmith website (“website”), You accept the conditions and conditions of usage, and if you buy services through the website, you accept to conform to the conditions for the services you purchase unless you have agreed otherwise in writing.

Terms of Use

This agreement, which you accept to follow in exploring and obtaining information on this website, is the conditions under which you’re granted access to the website by North Locksmith. This website has copyright and proprietary notices and conditions that you agree to comply with and comply with.

You are responsible for the security of your computer system, software and hardware, as well as the stored data on your computer system and the computer systems comprised of software and hardware of other third parties that could connect with your systems. You are responsible for ensuring that any programs and other information downloaded or received via this site are not contaminated by Viruses, Worms, Trojan horses or other elements that can cause harm.

Data Security

North Locksmith takes reasonable measures to ensure that the data sent electronically via the website or any other method and then stored by North Locksmith or other means cannot be accessible to third-party users.

You are aware that information sent electronically to North Locksmith through this website or any other means could be intercepted before getting to North Locksmith or accessible from North Locksmith data storage methods by unauthorized third parties through North Locksmith. You can be used illegally by these unauthorized third parties. North Locksmith cannot assume any responsibility for preventing unauthorized third individuals’ access. The site does not save the details of debit or credit card transactions on our site.

Computer Misuse and Viruses Computer Misuse

We cannot warrant that our site is safe or free of bugs or viruses. You are responsible for configuring your software and platform to connect to our website. It would help if you utilized your antivirus software. You should not abuse our site by deliberately creating trojans, viruses, logic bombs, worms or any other type of materials that are technically harmful or malicious. It would help if you did not try to gain access without authorization to our website and the server where our site is located or any other server, computer or database linked to our website. It would help if you did not try to hack our site using denial-of-service attacks or a distributed denial-of-service attack. In violation of this clause, you could be charged with an offense punishable under the Computer Misuse Act 1990. If you violate this provision, we will notify the breach to appropriate law enforcement authorities, and we will cooperate with the authorities by revealing your identity to them. If there is an incident, your rights to use our website will be terminated immediately.

Call Recording

Contacts to North Locksmith could have to be recorded for education or purposeful quality purposes.

Connected Sites

North Locksmith does not make any representations about the security, integrity, or propriety of any website that can be accessed via this site. The websites accessible through this website are independent websites over which North Locksmith has no control in any way, whether North Locksmith does not approve editorial, financial or any other kind.

Information on this site may be inaccurate or contain typographical errors. Information may be changed or updated without notice, and any queries relating to the information, including its most recent amendment or update and accuracy, should be addressed to [email protected].

Exclusion of Liability

We do not limit or exclude the extent of our liability to you in any way where it would be illegal to do this. If you are a commercial user, we disclaim all implied warranties, conditions and representations, and any other terms applicable to our website or the information on it. We are not liable against you in the event of any losses or damages that results from the tort of contract (including negligence) or breach of a statutory obligation, or in any other way in any way, even if it was reasonable, arising from the circumstances of the use of, or the inability to access or use our site or the use of or the content on our website. Mainly, we are not liable for loss of profits or sales, or revenue, business interruption or data loss and loss of anticipated savings and business opportunities lost or goodwill, and any other indirect or consequential damage or loss.

In no circumstance shall North Locksmith be held liable to you for any direct or consequential, indirect, special or any other damages arising from your use of this website or any other website that connects to this site via a hyperlink or other. This is the case regardless of whether the damage resulted from transmissions via this website (or the website that is connected to it) used on your computer) or by viruses, worms, Trojan horses or any other harmful items, corrupted data or data that is not compatible with your system or by third party’s, access or interception of data of any type. “Data” includes (without limitation) personal data and information regarding credit and debit cards sent electronically by you to North Locksmith or any other. This includes (without not limiting) loss of profits, interruption to business operations, or loss of the entire or any portion of a software program or any other data, however stored, regardless of whether it is stored on a computer system or in any other way.


The copyright of this website belongs to North Locksmith. You are allowed to download the content of this site to your hard drive for personal use. You are also permitted to copy the content to a third person for personal use if they acknowledge the source of the content by citing this website and inform the third party that they are legally bound to North Locksmith terms and conditions.

Free Call Out / “Survey”

Between 9 am to 5 pm, from Monday through Thursday (excluding holiday weekends) and subject to the availability of technicians, we will not charge you to visit your residence to perform the “pre-service” inspection or quote. However, it is our discretion to add charges for these call-outs outside these hours and during peak times. The applicable fees are to be disclosed and agreed upon before arriving at your premises.

Card payment

North Locksmith will refund all payments made using a credit card or another method* if the transaction can be proven fraudulent or made by mistake.

*Payments made via PayPal can be dependent on PayPal Buyer Protection

Payments made through Go Cardless are subject to the direct debit guarantee

Complaints Procedure

North Locksmith strives to offer high-quality services that meet your requirements. We believe that we do this almost all the time. Do contact us if you think you aren’t getting the job done.

Local technicians service north Locksmith. Franchisees operate their businesses within our brand’s guidelines, procedures and processes.

To make sure that our services stay on a continuous and high standard, we have created a process that allows you to notify us if, for any reason why you are not satisfied.

If you have any concerns, such as the technician’s conduct, artistry, or even costs, please contact the franchisee first. In most cases, the issue will be resolved immediately.

If the situation is more complex or you aren’t satisfied with the answer from your franchisee, The North Locksmith Group Head Office will investigate your situation further.

Please formally write to The Managing Director at The North Locksmith Group, Suites 207-209, Regus, The Henley Building, Newtown Road, Henley on the Thames, RG9 1HG, or email [email protected]

Please include all information, including copies of any invoices, reports and conversation chains should they be relevant.

The goal is to investigate the complaint thoroughly. We will provide you, at a minimum, an immediate response to your complaint within 48hrs (2 work days).

Applicable Law

The terms of these conditions, as well as relationships between them and North Locksmith (UK) Ltd and its franchisees authorized by it, shall be governed and interpreted according to the Law of England and Wales and North Locksmith (UK) Ltd, and you accept that you will submit to the sole authority and jurisdiction of the Courts of England and Wales.